You buy from the company that builds it. Gateway Global Ltd builds Prime Assist in London, writes your UK or EU processing region into the contract, and names the clinician accountable for clinical safety.
UK healthcare answers millions of calls a year on infrastructure designed for a different decade. The people who suffer are patients who cannot get through and reception teams asked to do the impossible.
We built an agent that treats the phone as healthcare's front door: answered instantly, handled properly, written back safely. Nothing more clinical than that, and nothing less reliable.
Prime Assist is an administrative tool with hard edges: it never gives clinical advice, it escalates to humans by rule, and every action it takes is logged and reviewable.
Our Clinical Safety Officer, Dr Humzah Jessa, signs off the clinical safety case under DCB0129. We publish results only with evidence and permission.
Prime Assist® and GATEWAY GLOBAL LTD.® are registered UK trade marks of Gateway Global Ltd. Patent pending: Gateway Global Ltd has filed three UK patent applications. Sovereignty is not a slogan here: your data stays in the UK or EU region written into your contract, and the value created stays in the UK economy.
Gateway Global Ltd, company number 15115768
Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
UK patent applications filed (patent pending) and registered trade marks
More at gateway-global.co.uk
Prime Assist is built in London by Gateway Global’s team, with engineering, clinical and operations leadership and a board advisor in finance. Our Clinical Safety Officer, Dr Humzah Jessa, signs off our clinical safety case.
Founder and Chief Executive Officer
Founded Gateway Global in London in 2023. Cloud infrastructure, cybersecurity and applied machine learning.
Chief Technology Officer
Has led engineering since the company began.
Chief Operating Officer
Runs the company’s operations.
Vice President of Engineering
Leads engineering delivery with the Chief Technology Officer.
Chief Medical Officer and Clinical Safety Officer
Practising doctor who leads clinical risk management and signs off clinical safety cases.
Board Advisor
Joint Chief Executive of Pall Mall Investments.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form and no email address.
Call +44 20 3747 7785We only get in touch if you ask us to.
Two questions show the calls you miss today next to the same calls with Prime Assist, where every call is answered at once. Add your own value to see what they are worth.
Run my numbersNo email needed: nothing you enter leaves your browser.
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. One short form to book.
Book a demoNo card, no sales sequence, one human reply.
Do all three, in that order, and it takes a little over half an hour in total. We would rather you tested the product than read our claims about it.
Ask how it is built, where the data sits, and who is accountable when it goes wrong.
Or ring the live line first: no booking and no form.
HEAR IT FIRST
Call +44 20 3747 7785 and put Prime Assist through its paces before you book anything.