Call our AI Book a demo

Trust is the product.

Every claim on this page has a document behind it, starting with our clinical safety case under DCB0129 and our Clinical Safety Officer, Dr Humzah Jessa. What we cannot evidence, we do not claim.

Book a demo Call our AI

DCB0129

Clinical risk management standard

WHAT IT IS

The NHS standard for manufacturers of health IT. It requires a maintained clinical safety case, hazard log and a named Clinical Safety Officer.

WHY IT MATTERS TO YOU

It is the difference between a chatbot pointed at healthcare and a system engineered for it. A named clinician is accountable for how this product behaves.

OUR STATUS

Prime Assist has a clinical safety case under DCB0129, signed off by our Clinical Safety Officer, Dr Humzah Jessa. The safety case and hazard log are maintained and shared with healthcare buyers on request.

A named doctor signs off the clinical safety case.

Our Clinical Safety Officer is Dr Humzah Jessa, a practising doctor and our Chief Medical Officer. He leads clinical risk management for Prime Assist and signs off its clinical safety case under DCB0129. It is a role the standard requires, not a marketing one.

OUR CLINICAL SAFETY OFFICER

Dr Humzah Jessa is named, with his professional registration, in the clinical safety case we share with every healthcare buyer, so your IG lead can check it.

Request the safety case Read Gateway Global’s clinical safety approach

Every other standard, stated exactly

Gateway Global publishes its status against each standard and scheme at gateway-global.co.uk/trust/standards/. Where a standard is not listed there, we do not claim it. We do not claim a DTAC or DSPT status, and we do not claim NHS approval, endorsement or partnership. Ask on your demo for the documents we can share, and we will tell you plainly what is complete and what is not.

See our status against each standard · DTAC, DCB0129 and DSPT, explained

EU AI Act

Transparency obligations for AI systems

WHAT IT IS

The EU regulation governing AI. For a voice agent the central duty is transparency: a person must be told they are interacting with an AI system, and providers must document how the system is governed and overseen.

WHY IT MATTERS TO YOU

A caller who is misled about who they are speaking to is a compliance problem and a trust problem. We treat disclosure as a design rule.

OUR STATUS

Prime Assist identifies itself as an AI at the start of the call, as Article 50 asks, records that it did so in the audit trail, and always offers a route to a human. We can describe our obligations and our controls in writing.

UK or EU data residency

Choose the region your calls are processed and stored in: a UK region, or an EU region for customers who need data to stay inside the Union. Whichever you choose is written into the contract as a commitment, not left as a configuration default.

Gateway Global Ltd is registered with the ICO, the UK data protection regulator, registration number ZB592265. We process personal data under UK GDPR, and under EU GDPR for customers in the EU, with a DPIA template supplied with your data processing agreement.

No call audio or transcript is used to train third-party models.

UK intellectual property

Prime Assist® and GATEWAY GLOBAL LTD.® are registered UK trade marks of Gateway Global Ltd. Patent pending: Gateway Global Ltd has filed three UK patent applications. The technology is built in London: a UK AI maker, not AI taker.

Three ways to test us. Only one of them involves talking to a human.

Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.

TAKES A MINUTE

Hear it for yourself, right now

Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form and no email address.

Call +44 20 3747 7785

We only get in touch if you ask us to.

TAKES TWO MINUTES

Put a number on your missed calls

Two questions show the calls you miss today next to the same calls with Prime Assist, where every call is answered at once. Add your own value to see what they are worth.

Run my numbers

No email needed: nothing you enter leaves your browser.

TAKES THIRTY MINUTES

Watch it handle your calls

Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. One short form to book.

Book a demo

No card, no sales sequence, one human reply.

Do all three, in that order, and it takes a little over half an hour in total. We would rather you tested the product than read our claims about it.

  • DCB0129 safety case
  • UK or EU processing region
  • No minimum term

Let AI answer the phone, so your team can answer the person in front of them.

Bring your IG lead to a 30-minute demo. We walk through the safety case, the audit trail and the data flows, live.

Book a demo How pricing works

Safety case and data protection documents on request, before you commit to anything.

HEAR IT FIRST

Call +44 20 3747 7785 and put Prime Assist through its paces before you book anything.