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Terms of service.

These terms cover this website. Prime Assist itself runs under a separate written services agreement with your organisation, which confirms capabilities, availability and pricing. Last updated: 8 October 2026.

About these terms

These terms govern your use of the prime-assist.co.uk website, operated by Gateway Global Ltd, which makes Prime Assist. Gateway Global Ltd is registered in England and Wales, company number 15115768, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. VAT number GB 457 6697 32. Registered with the ICO, the UK data protection regulator, registration number ZB592265. Use of the Prime Assist service itself is governed by a separate written services agreement between Gateway Global Ltd and your organisation.

Information on this site

Content on this site is provided for general information about the Prime Assist service. It is not clinical, legal or financial advice. Product capabilities, availability and pricing are confirmed in your services agreement, and calculator outputs are estimates from your own inputs and, where shown, the public figures named beside them. Conversations marked "Example call" are illustrations, not recordings of real callers. How we handle personal data is set out in our privacy policy and cookie policy.

Intellectual property

Prime Assist® and GATEWAY GLOBAL LTD.® are registered UK trade marks of Gateway Global Ltd. Patent pending: Gateway Global Ltd has filed three UK patent applications. Site content may not be reproduced for commercial purposes without written permission. Third-party names and logos, such as NHS, EMIS, SystmOne, Vision and Dentally, are the trade marks of their respective owners and are used here only to identify those organisations and products. Mentioning them does not mean they endorse us, and we do not claim NHS approval, endorsement or partnership.

Liability

We take care to keep this site accurate and available but provide it without warranties of any kind to the extent permitted by law. Nothing in these terms limits liability that cannot be limited under the law of England and Wales.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.