Wherever you are, the phone gets answered.
Your number is diverted and Prime Assist answers, wherever you are in the UK. No hardware, no site visit. The city pages below describe each local market and the NHS body that covers it, not offices we do not have.
Where does Prime Assist operate?
Prime Assist operates across the whole United Kingdom and is deployed remotely, so there is no site visit or hardware installation. Gateway Global Ltd is registered in England and Wales, with its registered office in London, and the service is delivered and supported from the UK, with a UK or EU processing region committed by contract. City pages exist for London, Manchester, Birmingham, Leeds, Glasgow and Bristol because the local sector mix, the NHS bodies and the reasons calls get missed differ by market, not because there is a branch office in each one.
City by city
London
Four NHS integrated care boards, a wide spread of private clinics, law firms and agencies, and reception teams competing with London salaries.
See the London page GREATER MANCHESTERManchester
NHS Greater Manchester ICB, professional services and property firms, multi-site practices and businesses, and a hospitality scene that runs on the phone.
See the Manchester page WEST MIDLANDSBirmingham
NHS Birmingham and Solihull ICB, a large public sector and housing footprint, automotive and logistics firms, and family-run trades and professional firms.
See the Birmingham page WEST YORKSHIRELeeds
NHS West Yorkshire ICB, a legal and financial services centre outside London, and a busy student rental market.
See the Leeds page SCOTLANDGlasgow
Scotland’s largest city, served by the health board NHS Greater Glasgow and Clyde, with distinct legal and healthcare systems and its own procurement landscape.
See the Glasgow page SOUTH WESTBristol
NHS Bristol, North Somerset and South Gloucestershire ICB, private clinics, independent restaurants, creative agencies and small professional practices.
See the Bristol pageNot on the list, or outside a city entirely? That changes nothing about the deployment. Book a demo and we will scope it the same way.
Questions about coverage.
Ask us something elseDo you cover the whole UK?
Yes. Prime Assist is deployed remotely, so location is not a constraint. England, Scotland, Wales and Northern Ireland are all in scope, and we adjust scripts for the differences that matter, such as Scottish legal and healthcare processes.
Why do you have city pages if you work everywhere?
Because the sector mix, the NHS bodies and the reasons calls get missed differ by city, and because people search locally. Each page names the integrated care board or health board that covers the city, and none of them claims an office we do not have.
Do you have regional offices?
No. Gateway Global Ltd is registered in England and Wales, with its registered office in London, and the service is delivered and supported remotely. We would rather say that plainly than list serviced-office addresses as branches.
Is the service available outside the UK?
Our focus is the UK, with UK accents and UK regulatory context, and a UK or EU processing region committed by contract. Speak to us if you are a UK business with an overseas line and we will tell you honestly whether we fit.
Does it handle Welsh or Gaelic language calls?
Prime Assist speaks English, Arabic, Hindi, French, German and others, switching mid-call if the caller does, and each language you use is scripted and tested on your own calls before go-live. Welsh and Scottish Gaelic are not among the languages we name, so ask us directly rather than assuming, and we will tell you plainly what we can support today.
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Hear it for yourself, right now
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form and no email address.
Call +44 20 3747 7785We only get in touch if you ask us to.
Put a number on your missed calls
Two questions show the calls you miss today next to the same calls with Prime Assist, where every call is answered at once. Add your own value to see what they are worth.
Run my numbersNo email needed: nothing you enter leaves your browser.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. One short form to book.
Book a demoNo card, no sales sequence, one human reply.
Do all three, in that order, and it takes a little over half an hour in total. We would rather you tested the product than read our claims about it.
- DCB0129 safety case
- UK or EU processing region
- No minimum term
Let AI answer the phone, so your team can answer the person in front of them.
No site visit, no hardware, no regional surcharge. Thirty minutes to find out if it fits.
Free proof of concept on one call type, no cost and no obligation.
HEAR IT FIRST
Call +44 20 3747 7785 and put Prime Assist through its paces before you book anything.