INTEGRATIONS / SYSTMONE
Prime Assist and SystmOne, rota-aware from the first live call.
Prime Assist is being connected to SystmOne through NHS England's IM1 pairing route. When it is live, the booking will land in SystmOne while the caller is still on the line. Prime Assist will read live slot availability, follow your rota rules and write every action back to the record.
- Status: in progress
- NHS England IM1 pairing route
What will sync
- Live slot availability by rota
- Slot types, embargoes and holds
- Demographics for caller matching
What will write back
- Bookings, reschedules and cancellations
- Call summaries to the record
- Timestamped audit trail entries
Typical setup
When the connection is live: discovery and paperwork in week one, a supervised pilot on part of your call volume, then cutover when you sign it off. Weeks, not months.
Connection will be through NHS England's IM1 pairing route, authorised by you.
SystmOne questions.
Will it respect our rota and slot embargoes?
Yes, once the connection is live. Prime Assist will read live availability and follow the same booking rules your reception team works to, including embargoed and held slots.
Where will call summaries go?
A summary of each call will be written back to the patient record, alongside a timestamped audit log your team can review at any time.
Will it check the caller against the NHS record?
Yes, once the connection is live. Before anything touches the diary, the agent will confirm the caller's demographics against your practice record, with a check against the NHS Personal Demographics Service once that connection is live too.
What happens when a caller asks for a person?
Anything outside your rules, and any caller who asks for a person, is escalated to your team with the context attached.
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