Every pet owner, answered on the first ring.
Every call answered at once, never queued, at any hour. Prime Assist books into your diary and follows your written escalation rules to the letter, so no owner meets hold music.
- 24/7 answering
- Your escalation rules, always
- Tells callers it is an AI
- UK or EU processing region
Hi, my dog Bella is due her booster. Can I book her in?
Of course. Can I take your surname and a contact number for the booking?
Hughes, 07700 900123.
Thank you. Bella is booked for her booster on Tuesday at 9.20am with Sarah, and a confirmation text is on its way.
Can an AI receptionist answer calls for a veterinary practice?
Yes. Prime Assist answers every call at once, never queued, at any hour, and books routine appointments such as boosters into your diary. It follows your written instructions exactly: transfer to your team during opening hours, and your out-of-hours provider's details the moment you close. It never gives advice about an animal's condition.
Three calls your practice is losing this week.
PAIN 01
Mornings at full volume
Consults, procedures and the phones all peak together. Nurses end up on the desk and the desk ends up on hold.
PAIN 02
The 9pm worried owner
Owners call when they notice something, not when you are open. Voicemail sends them, and their loyalty, to the corporate up the road.
PAIN 03
Repeat requests on loop
Food orders and repeat prescription requests are high-volume, low-complexity calls that tie up qualified staff for hours a week.
How Prime Assist fixes each one.
Mornings at full volume
Every line answered at once, bookings written straight to the diary. Your nurses stay with the animals, not the handsets.
The 9pm worried owner
Answered around the clock, following your out-of-hours protocol exactly: your OOH provider's details shared immediately when that is your rule, and the practice appointment booked when it can wait for you. Never advice, always your process.
Repeat requests on loop
Food and repeat prescription requests captured cleanly as admin tasks and queued for your team's sign-off. The lines stay free for the calls that matter.
Built to sit on your PMS.
Veterinary system integrations are scoped on your demo call. We can connect to diary, CRM and practice systems that have an API, and to thousands of apps through Zapier.
Veterinary questions, answered.
Ask us something elseWhat happens when a caller is worried about their animal?
Prime Assist follows your instructions exactly: instant transfer to your team during opening hours, and your out-of-hours provider's details the moment you close. It never gives advice about an animal's condition.
Which veterinary systems does it work with?
Integration with veterinary practice management systems is scoped on your demo call, and named integrations are listed as they are confirmed. We can connect to diary, CRM and practice systems that have an API, and to thousands of apps through Zapier.
Can it take food and repeat prescription requests?
Yes, as admin capture only. Requests are logged cleanly and queued for your team to review and action.
How is this different from an answering service?
A human answering service typically takes a message for your team to act on later, and charges per call or per minute. Prime Assist answers every call at once, books routine appointments into your diary on the call, is priced on capacity, and passes anything outside your rules to your team. Read the full comparison.
Do callers know they are speaking to an AI?
Yes. Prime Assist tells every caller at the start of the call that it is an AI. The disclosure is recorded in the audit trail, and a route to a person is always offered.
Where is client data processed?
In a UK or EU processing region committed by contract, under UK GDPR and a written data processing agreement, with a DPIA template supplied. No call audio or transcript is used to train third-party models.
EVIDENCE POLICY
We publish practice results only with evidence and written permission.
Prime Assist is in trials, so there are no results to publish yet. Nothing on this site is invented, and no practice is named without its agreement.
IN THE MEANTIME
We publish example scenarios instead: modelled before-and-after examples that state the call volumes and assumptions behind them, so you can judge whether they resemble your operation.
Read the example scenariosWhat are missed calls costing you?
Answer two questions to see the calls you miss today, next to the same calls with Prime Assist. Every step of the sum is shown.
Your figures stay in your browser. Nothing you enter is sent anywhere or saved.
Set up for veterinary practices.
1. Your calls
All inbound calls, answered or not. Your phone system’s daily report shows this. No report? Count one ordinary day.
Enter a whole number between 1 and 5,000.
Today
Answer the two questions
Your unanswered calls a week appear here.
The first half hour can be worse than this. The model spreads the hour’s calls at random; if yours bunch as the lines open at 8am, more callers wait, and for longer.
With Prime Assist
10 in 10 answered
Every call answered at once, at any hour.
Routine requests are handled on the call and written into your systems. Anything urgent goes to a named person on your team, with the transcript.
Calculated with the Erlang C formula, the standard way to estimate phone queues. It assumes callers wait rather than hang up, and does not estimate staff time saved or what callers do next.
What they are worth
Answer step 1 first, then these two.
It does not estimate how many of those callers we would win back: that depends on your calls, which is what the demo is for.
Answer all three to see your busiest hour, with and without Prime Assist.
Busiest hour, today
Busiest hour, with Prime Assist
No one waits
Calculated with the Erlang C formula, the standard way to estimate phone queues. It assumes callers wait rather than hang up and that calls arrive at random through the hour: if yours bunch at the start of the hour, more callers wait than this shows. It does not estimate staff time saved, or what callers do when they cannot get through.
Show every step and source
- A month is 52 weeks divided by 12, and a year is 52 weeks. Weekdays only.
Every figure here is yours.
How this compares across England
A quarter of calls to GP practices arrive between 8am and 10am on working weekdays (25.0%, our calculation).
Of the calls answered between 8am and 10am, almost a quarter waited more than five minutes (23.5%).
On working weekdays between 8am and 10am, about 1 in 9 calls ended with the caller asking for a call back (11.1%), about twice the rate later in the day (our calculation).
National figures for context, not a judgement of any practice. NHS England Digital, Cloud Based Telephony Data in General Practice, August 2026, official statistics in development.
Contains information from NHS England, licensed under the current version of the Open Government Licence.
2. Put a value on it (optional)
Your standard consultation fee, before any treatment.
Enter a whole number of pounds between 1 and 100,000.
Pricing NHS urgent care? NHS England’s figure for an urgent course of treatment is £75, from 1 April 2026.
When does a person answer your phone? (optional)
Your registered list size. For a PCN, add the practices together.
Enter a whole number between 500 and 200,000.
From your phone system’s report of calls by hour: every call that came in, answered or not.
Enter a whole number between 1 and 2,000.
How this works and where the figures come from
It multiplies your figures and nothing else: calls on a typical weekday, times 5 weekdays, times the share that go unanswered. A month is 52 weeks divided by 12, and a year is 52 weeks. Weekends are left out, and so are repeat visits, referrals and reviews. If you put a value on it, the unanswered calls are multiplied by the share you judge were someone wanting to book, and by your value.
For GP practices only, the starting points come from public data, and you can change each one: 27.2 calls for every 1,000 registered patients each working day (September 2025 to August 2026), 10.4% of calls ending while the caller was waiting, including voicemail (August 2026), and 4.4 calls an hour for every 1,000 patients between 8am and 10am on a Monday (August 2026). Source: NHS England Digital, Cloud Based Telephony Data in General Practice, official statistics in development covering 86% of practices in England; the first and last figures are our calculation. Contains information from NHS England, licensed under the current version of the Open Government Licence. Every public figure we use is listed with its date and source on our facts page.
The queue uses the Erlang C formula: from the calls in an hour, the people answering and the minutes a call takes, it gives the share of callers who find every line busy. It assumes callers wait rather than hang up, and that calls arrive at random through the hour, so a rush in the first minutes shows fewer waits than really happen.
Your figures stay in your browser. Nothing you enter is sent anywhere or saved.
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Hear it for yourself, right now
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form and no email address.
Call +44 20 3747 7785We only get in touch if you ask us to.
Put a number on your missed calls
Two questions show the calls you miss today next to the same calls with Prime Assist, where every call is answered at once. Add your own value to see what they are worth.
Run my numbersNo email needed: nothing you enter leaves your browser.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. One short form to book.
Book a demoNo card, no sales sequence, one human reply.
Do all three, in that order, and it takes a little over half an hour in total. We would rather you tested the product than read our claims about it.
- DCB0129 safety case
- UK or EU processing region
- No minimum term
Let AI answer the phone, so your team can answer the owner in the room.
Bring last week’s out-of-hours calls. We will show you which ones we escalate, and to whom.
Free proof of concept on one call type, no cost and no obligation.
HEAR IT FIRST
Call +44 20 3747 7785 and put Prime Assist through its paces before you book anything.