Answer. Book. Route. Write back.
Your callers stop waiting and your diary stops drifting. Prime Assist answers every call at once, never queued, and books, moves or cancels in your diary system: Dentally today, with EMIS, SystmOne and Vision in progress. Here is each step.
STEP 01
Answers every call at once, never queued
Prime Assist picks up on the first ring, on every line at once, at any hour. It greets callers in your practice's name, tells them it is an AI, understands natural speech, and handles the whole conversation in the caller's language: English, Arabic, Hindi, French, German and others, switching mid-call if the caller does.
STEP 02
Books and reschedules in your system
It reads live availability and books directly into your diary system, following your slot rules. Reschedules and cancellations free the slot immediately, so your diary stays true. Dentally is live today. EMIS, SystmOne and Vision are in progress, through NHS England’s IM1 pairing route, and when each is live the booking will land in your appointment book while the caller is still on the line.
Example call
Can I book my son in for a check-up after school on Thursday?
Yes. Thursday at 3:50pm or 4:30pm. Which suits?
3:50, please.
STEP 03
Routes and escalates on rules you signed off
You set the rules. Anything outside them, and anything the caller wants a person for, is passed to your team immediately with a live summary of the conversation so far. Nobody repeats themselves, and nothing is left on a voicemail.
Resolved by the agent
Booked, moved or answered
Escalated to your team
Instantly, with context attached
STEP 04
Writes back with a full audit trail
Every call ends with a summary written back to the patient record and a complete, timestamped log of what was said and done. Your team can review any call, any time. That is the audit trail your Clinical Safety Officer signs off against.
08:02:11 call answered · line 1
08:02:58 identity confirmed · DOB + postcode
08:03:24 appointment moved · Fri 09:20
08:03:26 written back to Dentally
08:03:27 SMS confirmation sent
08:03:29 summary saved to record
The calls that fill your reception day.
Prime Assist handles the administrative work of the phone. It never gives clinical advice, and it escalates the moment a caller needs your team.
Appointment booking
Live diary, your slot rules, instant confirmation by text.
Rescheduling and cancellations
Slots freed the moment they open, offered to the next caller.
New patient enquiries
Registration details captured, first appointment booked on the same call.
Prescription request lines
Admin capture only: requests logged and passed to your team to action.
Recalls and rebooking
Patients ringing in about a recall are booked on the same call, not told to ring back.
Multilingual answering
English, Arabic, Hindi, French, German and others, switching mid-call if the caller does. Each language you use is scripted and tested on your own calls before go-live.
Out-of-hours and overflow
Full cover overnight and at weekends, or only when your lines are busy. Your choice.
After-treatment calls
Patients ringing to rebook after treatment are booked on the same call. Anything clinical goes straight to your team.
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Hear it for yourself, right now
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form and no email address.
Call +44 20 3747 7785We only get in touch if you ask us to.
Put a number on your missed calls
Two questions show the calls you miss today next to the same calls with Prime Assist, where every call is answered at once. Add your own value to see what they are worth.
Run my numbersNo email needed: nothing you enter leaves your browser.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. One short form to book.
Book a demoNo card, no sales sequence, one human reply.
Do all three, in that order, and it takes a little over half an hour in total. We would rather you tested the product than read our claims about it.
- DCB0129 safety case
- UK or EU processing region
- No minimum term
Let AI answer the phone, so your team can answer the person in front of them.
Bring the four call types that fill your day. We will take each one through answer, book, route and write back.
Free proof of concept on one call type, no cost and no obligation.
HEAR IT FIRST
Call +44 20 3747 7785 and put Prime Assist through its paces before you book anything.