INTEGRATIONS / NHS SPINE
The right patient, matched with confidence.
When this connection is live, Prime Assist will check caller demographics against the Personal Demographics Service before it books, and log every lookup. Administrative lookups only.
- Status: in progress
- Demographics only
What it will do
- PDS demographics lookup
- Caller-to-record matching checks
- Fewer wrong-record actions
What it will never do
- Access clinical information
- Store lookup results beyond the call's needs
- Act outside the scope you authorise
Assurance
Spine connectivity will be delivered under NHS assurance processes, and every lookup will be recorded in the audit trail.
Ask on your demo for the documents we can share, and we will tell you plainly what is complete and what is not.
NHS Spine questions.
What will NHS Spine connectivity be used for?
Confident caller matching. When the connection is live, a lookup against the Personal Demographics Service will confirm the caller's details match the record before any booking is made, to reduce wrong-record errors.
Will any clinical data be accessed?
No. Lookups will be limited to demographics. Access will be scoped, logged in the audit trail, and set out in your agreement.
What happens when a caller asks for a person?
Anything outside your rules, and any caller who asks for a person, is escalated to your team with the context attached.
Three ways to test us. Only one of them involves talking to a human.
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