INTEGRATIONS / VISION
Prime Assist and Vision, one diary in the making.
Prime Assist is being connected to Vision through NHS England's IM1 pairing route. When it is live, the booking will land in the Vision diary while the caller is still on the line. Prime Assist will read live availability, book directly and write every action back with a full audit trail.
- Status: in progress
- NHS England IM1 pairing route
What will sync
- Live diary availability
- Slot types and booking rules
- Demographics for caller matching
What will write back
- Bookings, reschedules and cancellations
- Call summaries to the record
- Timestamped audit trail entries
Typical setup
When the connection is live: discovery in week one, a supervised pilot, then cutover on your sign-off. Weeks, not months.
Connection will be through NHS England's IM1 pairing route, authorised by you.
Vision questions.
Will it work for mixed Vision estates?
Yes, once the Vision connection is live. Groups running Vision alongside other systems will be able to route each site to its own diary, with central reporting across all of them.
What will reception see after a call?
The appointment in the diary, a call summary on the record, and an audit log entry for every action the agent took.
Will it check the caller against the NHS record?
Yes, once the connection is live. Before anything touches the diary, the agent will confirm the caller's demographics against your practice record, with a check against the NHS Personal Demographics Service once that connection is live too.
What happens when a caller asks for a person?
Anything outside your rules, and any caller who asks for a person, is escalated to your team with the context attached.
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