AI receptionist for Glasgow businesses.
Your scripts follow Scottish process, not a template written for England. Prime Assist answers every Glasgow call at once, and books inside the systems you already run. Built first for GP, dental and clinic reception, and ready for any Glasgow business that answers a phone.
Can I get an AI receptionist for my Glasgow business?
Yes. Prime Assist is set up remotely, in Scotland as everywhere else in the UK, so a Glasgow business needs no hardware and no site visit. Your number is diverted, your script is written for Scottish process and signed off by you, and it answers, books, routes and escalates from day one. It tells callers it is an AI, it is built for UK accents and place names, and it runs in a UK or EU processing region, committed by contract.
Scotland is not England with different postcodes.
Scottish conveyancing, Scottish healthcare structures and Scottish public bodies all have their own processes, and a call script written for England will get things wrong in ways a caller notices immediately.
Glasgow accent coverage is a genuine technical requirement, and one of the clearest tests of whether a voice agent was actually built for the UK.
STRONGEST FITS IN AND AROUND GLASGOW
Healthcare in Glasgow
Scotland has health boards rather than integrated care boards. Glasgow is served by NHS Greater Glasgow and Clyde, which provides and manages services including hospitals and general practice across Glasgow City, East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire.
For a Glasgow GP or dental practice, Prime Assist handles routine booking, change and cancellation calls, and sends urgent, clinical and safeguarding calls to a named person on written triggers agreed with you, in a script written for Scottish process rather than borrowed from England.
Dentally is live. Our EMIS, SystmOne and Vision work runs through NHS England's IM1 pairing route, so a Scottish GP practice should ask on its demo what would connect and what would not. Our clinical safety case under DCB0129 is signed off by our Clinical Safety Officer, and NHS Greater Glasgow and Clyde does not commission or endorse Prime Assist.
Written for Scotland, signed off by you.
01
Call review
We listen to a week of your calls and note every place where Scottish process changes the answer.
02
Scripting
Your wording and your rules, with Scottish terms where they apply. Nothing answers until you sign it off.
03
Test calls
Scripted test calls in Glasgow accents, with local place names, approved by your team.
04
Go live
Your existing number is diverted, with nothing to install and nobody travelling north.
Questions from Glasgow businesses.
Ask us something elseDo you have an office in Scotland?
No. Gateway Global Ltd is registered in England and Wales, with its registered office in London, and Prime Assist is deployed and supported remotely across the UK, Scotland included.
Are scripts written for Scottish process?
Yes. Your script follows the way things work in Scotland, in your words, and you sign it off before it answers anything. Conveyancing, health board services and council processes differ from England, so we do not reuse an English template.
Which NHS body covers Glasgow?
NHS Greater Glasgow and Clyde, a health board: Scotland has health boards rather than integrated care boards. It serves Glasgow City, East Dunbartonshire, East Renfrewshire, Inverclyde, Renfrewshire and West Dunbartonshire, and it does not commission or endorse Prime Assist.
Will it connect to a Scottish GP system?
We cannot promise that today. Our EMIS, SystmOne and Vision connections are in progress through NHS England's IM1 pairing route. That is an NHS England process, so if you run a Glasgow practice, ask on your demo what would connect and what would not, and we will tell you plainly.
Does it understand Glasgow accents?
It is built for UK accents, place names and postcodes, and a Glasgow line is one of the fairest tests of that. Before go-live it takes scripted test calls on your own call types, with local place names, and your team signs them off.
Does UK GDPR apply the same way in Scotland?
Yes. UK GDPR and the Data Protection Act 2018 apply across the UK, Scotland included. Prime Assist runs in a UK or EU processing region, committed by contract, under a written data processing agreement.
Other locations
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Hear it for yourself, right now
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form and no email address.
Call +44 20 3747 7785We only get in touch if you ask us to.
Put a number on your missed calls
Two questions show the calls you miss today next to the same calls with Prime Assist, where every call is answered at once. Add your own value to see what they are worth.
Run my numbersNo email needed: nothing you enter leaves your browser.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. One short form to book.
Book a demoNo card, no sales sequence, one human reply.
Do all three, in that order, and it takes a little over half an hour in total. We would rather you tested the product than read our claims about it.
- DCB0129 safety case
- UK or EU processing region
- No minimum term
Let AI answer the phone, so your team can answer the person in front of them.
Thirty minutes on your own call types, Scottish process included, and an honest view on whether it fits.
Free proof of concept on one call type, no cost and no obligation.
HEAR IT FIRST
Call +44 20 3747 7785 and put Prime Assist through its paces before you book anything.