AI receptionist for Leeds businesses.
You keep the enquiry that arrives at ten at night. Prime Assist answers every Leeds call, captures it in full, and escalates anything regulated to a named human on triggers you have written. Built first for GP, dental and clinic reception, and ready for any Leeds business that answers a phone.
Can I get an AI receptionist for my Leeds business?
Yes. Prime Assist covers Leeds and the rest of West Yorkshire remotely, so there is no hardware and no site visit. Divert your number, agree the intake questions and escalation triggers, and it answers every call at any hour, captures the enquiry and passes regulated matters to a named person. It says it is an AI at the start of each call, and personal data is processed in a UK or EU processing region, committed by contract.
High-value enquiries arrive after your office closes.
Leeds law firms and financial practices share a familiar problem: high-value enquiries arriving outside office hours, and a compliance boundary that means nobody junior should be improvising an answer.
Student lettings season packs a heavy run of calls into a few weeks, exactly the kind of peak no rota covers economically.
STRONGEST FITS IN AND AROUND LEEDS
Healthcare in Leeds
Leeds is one of the local places through which NHS West Yorkshire Integrated Care Board plans and commissions NHS services; the others are Bradford district and Craven, Calderdale, Kirklees and Wakefield district.
Calls to a Leeds practice do not stop at closing time. Prime Assist answers at any hour, including bank holidays, captures what the caller needs, and sends urgent, clinical and safeguarding calls to a named person on written triggers agreed with you. It does not diagnose or give advice.
Dentally is live. Connections to the GP systems EMIS, SystmOne and Vision are in progress through NHS England's IM1 pairing route. Our clinical safety case under DCB0129 is signed off by our Clinical Safety Officer, and NHS West Yorkshire does not commission or endorse Prime Assist.
Built around the line you cannot cross.
01
Call review
We review a week of your calls, including the ones that arrived after hours, and mark which need a qualified person.
02
Scripting
Your intake questions and escalation triggers in writing, so nothing regulated is left to improvisation. You approve it.
03
Test calls
Test calls that try to draw it into advice, signed off only when it declines and passes them on correctly.
04
Go live
Your number is diverted for the hours you choose, evenings and weekends included. No hardware and no site visit.
Questions from Leeds businesses.
Ask us something elseDo you have an office in Leeds?
No. Gateway Global Ltd is registered in England and Wales, with its registered office in London. Prime Assist is deployed and supported remotely, so a Leeds firm can go live without anyone travelling.
What happens to a call that arrives after we close?
Prime Assist answers it, at any hour and on bank holidays, captures the enquiry in full and leaves a transcript for the morning. Anything that meets your written escalation triggers goes to the named person you choose.
Will it give legal or financial advice?
No. It is an administrative and communications tool, so it does not advise or make regulated decisions. It captures the enquiry and passes anything regulated to a named person on triggers you have written.
Can it cope with student lettings season?
Every concurrent call is answered rather than queued, so a busy week does not mean voicemail. Pricing is based on capacity, never per call or per minute, and it is quoted on your demo.
Which NHS body covers Leeds?
NHS West Yorkshire Integrated Care Board, which works through local places, Leeds among them. A practice buys Prime Assist directly; the ICB does not commission or endorse it.
Where does our call data go?
To the UK or EU processing region you choose, committed by contract. A written data processing agreement covers how personal data is handled, and healthcare practices get a DPIA template.
Other locations
Three ways to test us. Only one of them involves talking to a human.
Buying voice AI on a slide deck is how people end up with something that fails on the first awkward caller. So we made the product itself the easiest thing to try, and put the commitment in your hands rather than ours.
Hear it for yourself, right now
Ring the line and talk to Prime Assist the way one of your callers would. Ask it to book you in, then try to catch it out. No form and no email address.
Call +44 20 3747 7785We only get in touch if you ask us to.
Put a number on your missed calls
Two questions show the calls you miss today next to the same calls with Prime Assist, where every call is answered at once. Add your own value to see what they are worth.
Run my numbersNo email needed: nothing you enter leaves your browser.
Watch it handle your calls
Bring the three calls that waste the most of your team’s day. We run them live, in your sector’s language, and tell you honestly which ones we would not take. One short form to book.
Book a demoNo card, no sales sequence, one human reply.
Do all three, in that order, and it takes a little over half an hour in total. We would rather you tested the product than read our claims about it.
- DCB0129 safety case
- UK or EU processing region
- No minimum term
Let AI answer the phone, so your team can answer the person in front of them.
Thirty minutes on your own call types, after-hours enquiries included, and an honest view on whether it fits.
Free proof of concept on one call type, no cost and no obligation.
HEAR IT FIRST
Call +44 20 3747 7785 and put Prime Assist through its paces before you book anything.